For JBER-E, visit Building 8517, Rm 247, open 9 a.m. to 3 p.m. Monday through Friday, call 907-552-1793/1797/1798/5242, or email edftravel@us.af.mil.
For JBER-R, visit Building 600, Rm 145B, open 9 a.m. to 3 p.m. Monday through Friday, call 907-384-1813/1814/1831/1763, or email edftravel@us.af.mil.
Watch "Improve the Move: A conversation on traditional and third-party moves" here.
Basic Household Goods and Moving Information one-sheet
Changes and new policies
* The Department of Defense expects to experience industry Transportation Service Provider issues, due to labor shortages, port congestion, and supply-chain disruptions. High demand and low availability may result in service failures. Service members may not receive dates originally requested; flexibility is key. More information here.
* Shipment of lithium-ion batteries larger than 100 watt-hours is prohibited. Lithium-ion batteries are found in cell phones, power tools, digital cameras, laptops, robot vacuums, small and large appliances, tablets, lawn-care equipment, and e-bikes. They are rechargeable and intended for multiple use. Some are internal and not easily removable, while others may be. Check manufacturer's instructions for battery removal. More information here. For additional information, like determining watt-hours, click here.
Personally procured/Do it yourself moves:
Did you mail or move any items yourself? If so, bring PCS orders, DD form 2278, and mail receipts with printed weights, or empty and full weight tickets to your travel center, or email signed documents to edftravel@us.af.mil.
If you are planning to move items yourself, use the scale at the Anchorage Landfill (15500 E. Eagle River Loop Road in Eagle River). Call ahead at (907)343-6250.
Commercial moves:
Contact your Transportation Service Provider directly for updated contact and delivery information.
Contact Quality Assurance if you have problems or need assistance during your delivery; QA.JPPSO@us.af.mil or call (907) 229-7022/4482 or (907) 552-4002.
Claims:
You can file a claim if you notice any damages to your property, either at the time of delivery or after the carrier has left.
The Notice of Loss and Damage Form must filed in DPS or with your transportation service provider no later than 180 days after your household goods are delivered. Your actual claim must be filed within nine months after delivery to receive full replacement value.
Visit militaryonesource.mil for additional guidance and step-by-step instructions to file and process your claim.
Soldiers can visit https://www.jagcnet.army.mil/PCLAIMS for three informational HHG claims videos. Soldiers disputing any or all of the moving company’s claim settlement offer or denial must transfer the claim to the U.S. Army Center for Personnel Claims Support at:
usarmy.knox.hqda-otjag.mbx.cpcs@mail.mil, phone 502-626-3000 (DSN 464).
Shipping vehicles:
Use PCSmyPOV.com.
Vehicles are picked up directly at the Anchorage VPC at 300 LaTouche Street, Anchorage, open 8 a.m. to 4 p.m. Monday through Friday. Email Anchorage.VPC@ialpov.us or call (907) 277-1020. Estimated shipping time is 90 days for OCONUS moves and 30 days for CONUS moves. Documents required: the inspection form and the vehicle title or letter of approval from the lienholder.