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UPDATE:
A tentative agreement has been reached to end the strike. AMHS staff is working as quickly as possible to bring the ferries back into service, but this will take time to bring crew and supplies to where each ferry is docked. The AMHS call center will be open this weekend to assist passengers at 1-800-642-0066.
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Team JBER,
For those traveling to or from Alaska by ferry, please be advised that due to a union strike, Alaska Marine Highway Vessels will not be sailing until further notice. Ticketed passengers should work with the Alaska Department of Transportation & Public Facilities for reticketing or reimbursement. 673 CPTS has confirmed this event as an authorized delay (AD) for travelers in PCS status. Per diem, lodging, and authorized travel days all apply during AD. Please keep your sponsors and unit leadership informed of any impacts to your travel.
Alaska Marine Highway FAQ
So the ferry is out … what should I do?
First, don’t panic! JBER senior leadership is aware that the ferry strike is beyond your control. We’re committed to ensuring everyone is accounted for and safely reaches their destination. Check out the other questions below, where we hopefully address your concerns. We’re here to take care of you.
I’m stranded somewhere that has no available hotel rooms … what should I do?
Contact your sponsor or JBER Public Affairs at 907-227-3707. We will aggressively work to assist you with finding solutions.
How should I contact my unit to let them know where I am?
Your first step should be to contact your sponsor. If you don’t have a sponsor, contact the JBER Command Post at 907-552-3000 and ask for the First Sergeant from your unit. Your unit name can be found on your official travel orders. At that point, they will help you answer any transportation or financial questions.
What will happen next?
There are a lot of variables at play, so service members and their families will be advised on a case-by-case basis to figure out the best solutions for their situation. Some of these variables are total vehicles in a shipment, pets, passports, firearms, and more but rest assured, we’re working to make sure everyone is taken care of. Depending on your situation, you may be encouraged to seek other transportation means within DoD guidelines.
Who can I contact for updates on the strike? When will I be able to continue my travels?
Service notices may be found at dot.alaska.gov/amhs/service_notices.shtml or by contacting your local terminal by dialing 1-907-465-3941 or toll-free at 1-800-642-0066. Here’s the latest message (as of 3:30 p.m. on 26 July) from the Alaska Department of Transportation:
“Due to the ongoing IBU strike, AMHS vessels are currently not sailing. All vessel sailings have been cancelled through Tuesday, July 30th, with the exception of the MV Kennicott. which has been cancelled through Wednesday, August 7th. Passenger fares for these affected sailings are being refunded. Our Reservations Call Center will be open limited hours from 10:00am – 2:00pm, Saturday, July 27th and Sunday, July 28th. The call center will resume normal business hours on Monday, July 29th from 7:30am – 4:00pm. Due to the high volume of calls, it may take time to connect with a customer service representative. To inquire about your refund, please call 1-800-642-0066. We appreciate your patience.”
Will I be considered AWOL for getting to my base later than the Report No Later Than Date listed on my orders?
No. Time while you are stranded and making alternate arrangements for travel is an Authorized Delay. Your command and Military Personnel section are tracking the situation, and you will not have any administrative actions taken against you for arriving late due to travel itinerary changes beyond your control. Ensure you are frequently updating your losing and gaining units on your travel status.
What allowances am I authorized while I wait wherever I am stranded?
You are authorized the standard PCS flat rate per diem, which is currently $149/night ($94 for lodging, $55 for meals/incidental expenses). Each accompanying dependent 12 years or older will receive 75% of this rate. Each accompanying dependent under 12 years old will receive 50% of this rate. Make sure you use your Government Travel Card and keep receipts for everything over $75.
Who should I call with questions about my entitlements and other travel concerns?
If your sponsor or First Sergeant can’t answer your questions, call JBER Public Affairs at 907-227-3707 or 907-229-3771. We will work with the base helping agencies to ensure you get the most accurate and up-to-date information.
Alaska Marine Highway System - Service Notices
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