Reporting Potholes on JBER

Alaska is the land of extremes; these drastic changes can lead to the notorious “pothole". Potholes are the byproduct of moisture infiltrating and possibly freezing in pavement cracks. Roads and parking lots around base are most susceptible to these conditions in spring and fall because of freeze thaw cycles and the tendency that we have excessive precipitation. The 773 CES main concern is providing safe access to the base populace while transiting around the installation.

Step 1: Take note of where the pothole is located. (Street name, cross streets or building numbers.)

Step 2: Call or email in with the above information with your name and contact information.

  • All potholes in privatized housing areas on both JBER Richardson and Elmendorf will need to be called into Aurora Housing help line at (907) 753-1051 or (907) 753-1091, or by sending an email to
  • All Potholes requests NOT in Aurora Housing will either be called into 773 CES Customer Service at (907) 552-3726 or (907) 552-3727 or by sending an email to the following org box. Expectation are that all potholes will be addressed within 24 hours except for valid emergencies.
  • If the pothole repair request is being submitted after 1700 hours your phone call will be automatically directed to the after-hours Emergency Work Order Call Center at the Fire Department. (emergency- meaning it will cause severe damage to vehicles or cause emergency traffic concerns).

Reminder- the best thing to do is avoid driving through a pothole. It can cause damage to your vehicle. Give us a call and we will be out as soon as possible to address the issue and help make your drive safer.