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JBER revolutionizing military pharmacy

By Airman 1st Class Christopher R. Morales | JBER Public Affairs | Jan. 25, 2016

JOINT BASE ELMENDORF-RICHARDSON, Alaska — The new Joint Base Elmendorf-Richardson hospital outpatient pharmacy redesign finished in November. The pharmacy now offers double the waiting space, six windows, two kiosks, and a new kiosk system.

The biggest change is the kiosk system, which now gives patients the option to leave and re-enter the queue. Patients only need to go to the counter once, instead of twice.

"We've seen a lot of positive comments," said Air Force Master Sgt. Michelle Frisby, 673d Medical Support Squadron pharmacy flight chief.

Positive Interactive Customer Evaluation comments concerning the new process remark on the efficiency of the reception system, the speed of service, and the reduction of trips to the service window.

The only setback to this faster and more efficient system is the time it will take for the populace to adjust.

"Some people may say something like 'that's a lot of questions,'" Frisby said. "The reason there are a lot of questions is because it replaces the whole check-in process; we have to get the same amount of information from the patient to process [for] them safely and effectively."

Before the redesign, patients just took a ticket from theĀ  kiosk, wait to be called, provide information at the window, and then wait to pick up their prescription.

"Now, they go to the kiosk and are asked a set of questions, scan [their] I.D. cards, [answer] more personal questions - the questions we used to ask at the windows - and as soon as they hit that 'submit' button, we start filling the prescription," said Air Force Maj. Amanda Rust, 673d Medical Support Squadron outpatient pharmacy chief. "
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