High voltage crews battle cold, restore power

  • Published
  • By 673d Civil Engineering Squadron
  • News release
JOINT BASE ELMENDORF-RICHARDSON, Alaska --  The 773d Civil Engineer High Voltage crews battled the elements to troubleshoot two power outages on the far west side of JBER-E, Sunday and Wednesday.

Wind and icy conditions were contributing factors to the outages. The main areas affected were west of Fairchild Ave.

Air Force dormitories, Houston, Sunflower, New Sunflower, Cherry Hill, still have areas affected.

High Voltage switching, due to safety requirements, took some time to accomplish.

This occurrence serves as an opportunity to remind JBER-Elmendorf housing residents of proper actions to be taken during a power outage in your home, especially during the winter months:

Contact the Aurora Military Family Housing service call desk, 753-1051 to report the outage.

Call Aurora's information line at 753-1023 to hear recorded status updates.

Keep all exterior doors and windows closed to preserve the unit's ambient heat. Only leave the unit if necessary.

If the outage should last for a few hours and your unit's temperature drops below 50 degrees, turn on your sink, lavatory and tub faucets to allow a small flow water to circulate through the system; this will prevent water lines from freezing.

Be aware that base police, fire department or Aurora Military Housing maintenance staff members may be going door-to-door to announce conditions or reasons for temporarily vacating the housing unit and referring residents to go to Base Lodging Office for temporary lodging until power has been restored to the unit and is ready for the family to move back in.

If lodging is used due to the power outage emergency; you will be reimbursed. Bring your paid lodging receipts to 673d Civil Engineering Squadron, 6346 Arctic Warrior Drive, along with a copy of our orders assigning you to JBER-Elmendorf, and a customer service representative will assist you in filing for your reimbursement.

If your personal property is damaged as a result of the power outage, you can file a claim by calling 1-877-754-1212, or visit the website at: https://claims.jag.af.mil.

For further information, please contact 673d CES, 552-4312.